Terms & Conditions

1.Scope

These general terms and conditions (the "Terms") govern all offers, contracts and services for renovation, interior decoration and related works provided by Alpine Renova Sàrl, Chemin du Contournement 3, 1337 Vallorbe (Vaud), Switzerland (the "Provider") to its clients (the "Client").

They apply to the exclusion of any conflicting terms of the Client, unless expressly agreed in writing. Any deviation must be agreed in writing. The applicable Terms are those published on the website at the time the contract is concluded.

2.Offers and quotes

Quotes are free and prepared on the basis of the information and site conditions provided by the Client. Unless stated otherwise, they are valid for thirty (30) days from their date of issue.

Quantities, measurements and estimates are based on the elements known at the time of the quote. Any service not expressly mentioned in the quote is invoiced separately.

3.Formation of the contract

The contract is deemed concluded upon the Client's written acceptance of the quote (signature, confirmation e-mail or payment of the deposit). The contract qualifies as a contract for work and services within the meaning of art. 363 et seq. of the Swiss Code of Obligations ("CO").

4.Prices and VAT

Prices are stated in Swiss francs (CHF). Unless stated otherwise, they are exclusive of value-added tax (VAT), which is added at the applicable statutory rate.

Fixed (lump-sum) prices are firm for the services described. Prices based on actual cost (time and materials) are invoiced according to the hours and materials actually used. An unforeseeable and significant increase in material costs may be passed on, subject to prior notice to the Client.

5.Payment terms

• A deposit of up to 30% of the total amount may be required on order;
• interim payments may be invoiced according to the progress of the works;
• the balance is payable within 30 days of the final invoice.

Failing payment within the period, the Client is in default without reminder on the agreed due date and default interest of 5% per annum is due (art. 104 CO), without prejudice to collection costs and to art. 82 CO (defence of non-performance).

6.Performance deadlines

Communicated deadlines are indicative unless a firm deadline is agreed in writing. They are reasonably extended in the event of circumstances not attributable to the Provider (Client delay, third-party services, weather conditions, unavailability of materials, force majeure).

7.Client obligations

The Client undertakes to provide free and safe access to the site, to supply accurate information, the necessary authorisations and connections (water, electricity), and to obtain any administrative or condominium (PPE) authorisations required. The Client is responsible for the accuracy of the information provided.

8.Changes and additional work

Any change to the order or any additional work requested by the Client is the subject of a written amendment (supplementary offer) and may result in an adjustment to the price and deadlines.

9.Subcontracting

The Provider is entitled to entrust all or part of the works to qualified subcontractors. It remains liable to the Client for the proper performance of the subcontracted services.

10.Acceptance of the works

On completion, the works are subject to acceptance. The Client must inspect the works and report any apparent defects without delay (art. 367 CO). Defects identified are recorded in a report. Use of the works without reservation constitutes acceptance.

11.Warranty for defects

The Provider warrants performance in accordance with the rules of the trade. In the event of a duly notified defect, the Client may require free rectification of the defect; the Provider may elect to remedy the works rather than grant a price reduction or rescission (art. 368 CO).

Unless otherwise agreed or unless reference is made to SIA standard 118, the warranty period is two (2) years from acceptance; it is extended to five (5) years for defects affecting the structural soundness of the works. Defects must be reported in writing as soon as discovered. Damage resulting from normal wear, lack of maintenance, improper use or third-party intervention is excluded.

12.Liability

The Provider is liable for damage caused by its fault. Its liability for indirect damage, loss of operation or loss of profit is excluded to the extent permitted by law. Any limitation of liability is ineffective in the event of gross negligence or wilful misconduct (art. 100 CO) and in the event of personal injury.

13.Insurance

The Provider holds business liability insurance covering its activity. The Client is responsible for insuring its property (building, household contents) for the duration of the works.

14.Intellectual property and mockups

Concepts, plans, drawings, mockups and visualisations created by the Provider remain its intellectual property until full payment and may not be reproduced, passed on to third parties or used for other projects without its written consent.

15.Retention of title

Materials and items delivered remain the property of the Provider until full payment, to the extent compatible with their incorporation into the works (art. 715 CC).

16.Right of withdrawal

Where the contract is concluded with a consumer away from the Provider's business premises (e.g. at the Client's home), the Client has a right of withdrawal of fourteen (14) days in accordance with art. 40a et seq. CO. Withdrawal is exercised in writing; services performed at the Client's express request during this period may be invoiced.

17.Cancellation and termination

If the Client cancels or terminates the order after conclusion of the contract (clause 3 above), the Client shall owe, as liquidated damages, forty per cent (40%) of the total amount of the accepted quote. This indemnity covers in particular the costs of organisation, planning, the reservation of labour and materials, and lost profit, in accordance with art. 377 CO.

Any deposits already paid are credited against this indemnity. Where the value of services and materials already supplied exceeds this lump sum, they may be invoiced in addition. This lump sum does not apply to the valid exercise of the right of withdrawal set out in clause 16 above.

18.Force majeure

Neither party is liable for a failure resulting from a force majeure event (natural disaster, pandemic, official measures, shortages, strikes, etc.). Obligations are suspended for the duration of the impediment.

19.Data protection

The Provider processes the Client's personal data in accordance with the revised Swiss Federal Act on Data Protection (revFADP/nLPD, in force since 1 September 2023), solely for the purposes of performing the contract, invoicing and communication. Data is not sold to third parties. The Client has a right of access, rectification and deletion by writing to info@alpinerenova.ch.

20.Severability

If any provision of these Terms is void or unenforceable, the validity of the remaining provisions is not affected. The void provision is replaced by a valid rule that comes closest to the parties' intention.

21.Governing law and jurisdiction

These Terms and any contract concluded with the Provider are governed exclusively by Swiss law, to the exclusion of conflict-of-law rules and of the Vienna Convention (CISG). The exclusive place of jurisdiction is Vallorbe (Canton of Vaud), subject to mandatory places of jurisdiction provided by law. The French version of these Terms prevails.

Alpine Renova Sàrl · Chemin du Contournement 3, 1337 Vallorbe, Vaud, Switzerland · info@alpinerenova.ch · +41 78 668 96 60